Welcome to FragranceC.com’s Shipping and Returns page. We aim to provide you with a seamless shopping experience and are committed to ensuring your satisfaction with every purchase.
Shipping Information
Shipping Options and Rates:
We offer a variety of shipping options to fit your needs. Shipping rates are calculated based on the shipping method you select and the destination of your order.
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Free Shipping:
- We offer free standard shipping on orders over $100 within the U.S.
Processing Time:
Orders are typically processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed the next business day.
Shipping Destinations:
- We currently ship to the United States and internationally. Please note that international shipping rates and delivery times will vary depending on the destination country.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package on the shipping carrier’s website.
Shipping Carriers:
- We utilize trusted carriers like USPS, UPS, and FedEx to ensure your package arrives securely and on time.
Returns and Refunds
We want you to be delighted with your purchase. If you are not, our returns process is straightforward and hassle-free.
Return Policy:
- Eligibility: Items must be returned within 30 days of delivery.
- Condition: Items must be unused, unopened, and in the original packaging to qualify for a return.
- Non-Returnable Items: We cannot accept returns of opened or used fragrance products for health and safety reasons.
How to Return an Item:
- Initiate a Return:
- Contact our Customer Service at mailto:returns@fragrancec.com to initiate a return. Please provide your order number and reason for the return.
- Receive a Return Authorization:
- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
- Ship Your Return:
- Pack the item securely, include the RA number, and ship it to the address provided in the return instructions. We recommend using a trackable shipping service.
Refunds:
- Processing Time: Once we receive your return, we will inspect the item and process your refund within seven business days.
- Refund Method: Refunds will be credited to your original payment method.
- Shipping Costs: Original shipping charges are non-refundable. The standard shipping cost will be deducted from your refund if you receive free shipping.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please get in touch with our Customer Service immediately at mailto:support@fragrancec.com. We will arrange a replacement or refund for you at no extra cost.
Additional Information:
- Customs and Duties: For international orders, the recipient is responsible for any customs fees, taxes, or duties.
- Lost or Stolen Packages: FragranceC.com is not responsible for lost or stolen packages confirmed to be delivered to the address provided during the order. Upon inquiry, we will confirm delivery to the provided address, delivery date, tracking information, and shipping carrier information for you to investigate.
We strive to provide exceptional customer service and are here to assist you with any questions or concerns regarding our shipping and returns policy.
Contact Us:
If you have any questions about our shipping and returns policy, please get in touch with us:
Email: support@fragrancec.com
Thank you for shopping with FragranceC.com. Your satisfaction is our top priority.
Using our website, you agree to the shipping and returns policies outlined above.